Raymond C. Eaton

298 Rolling Ridge Road  Rock Hill, SC 29730

(803) 327-6686

http://www.linkedin.com/in/raymondceaton

golfboray@aol.com

SUMMARY

A well-rounded, organized, customer oriented Computer professional. Experienced Business Consultant and Project Manager on Learning Management software and large scale software implementations. Years of successful enterprise system implementations including Project Coordination, Project Management, business requirements gathering and documentation, advanced Microsoft Office products knowledge, and complete software lifecycle engagements. Excelling in project leadership, resource management, mentoring, training, analysis, configuration, complex problem solving techniques and employee leadership. Proven written and oral communication skills.

SELECTED ACCOMPLISHMENTS

• Lead Business Consultant delivering more than 4 million in revenue via sale of LMS software to Fortune 500 companies in the US and Canada
• Project Manager responsible for the full lifecycle implementation of Learning Management software from pre-sales to post go live for the Public and Private sectors
• Senior Software Trainer for Learning Software implementation for the Army ROTC program at major Universities nation wide
• Senior Project Coordinator and Systems Engineer that managed and maintained a multi-state territory of Software Professional Services with emphasis on customer satisfaction
• Senior Project Coordinator and Systems Engineer that was part of team generating 10 million revenue via sale of services and software into the Educational sector
• National Technical Training consultant for Educational software offerings for US Educational institutions
• Successful Presentation organizer and Public speaker – a Dale Carnegie graduate

PROFESSIONAL EXPERIENCE

Saba Software, Redwood Shores, CA 2005 – 2009

Senior Business Consultant/Project Manager

• Senior LMS Business Consultant and Project Manager responsible for US and Canada implementation lifecycle from pre-sales to post go live generating revenues that were in scope and under budget
• Organized, developed and conducted on-site workshops evaluating and documenting business requirements that led to successful implementations
• Lead Product Management Test Engineer that conducted and documented beta testing on software releases resulting in more bug free software to the market place
• Lead Business Consultant for the Document Management Team reviewing and presenting document updates resulting in more accurate documentation
• Successful Project Coordinator and Project Manager for LMS software for Fortune 500 companies in both the Public and Private sectors
• Presales Engineer assisting the Sales Team with SOW documentation that led to numerous software and professional services agreements
• Awarded Consultant Implementation of the Quarter for successful Global software implementation
• Numerous Customer Satisfaction awards

Pearson Digital Learning, Scottsdale, AZ 1996 – 2005

Senior Systems Engineer/ Business Consultant

• Senior Systems Engineer that managed and maintained a multi-state territory of $400K of revenue for Professional Services implementing solutions, enhancements, products, and complex issue resolutions for K-12 Educational Institutions
• Project Coordinator and Systems Engineer that successfully implemented complex multimedia Learning software
• Presales Engineer conducting Technical software specification presentations resulting in numerous sales
• Post sales Engineer that trained Education District IT personnel nationwide with software implementations resulting in successful installations and maintenance of Learning software
• Systems Engineer that performed on-site installations, diagnostics, and repair of networks / computers that were in scope and under budget
• Project Coordinator that conducted and organized business requirements presentations that led to successful software implementations
• Senior Test Engineer for the Software Engineering Department on development efforts of new product releases allowing more bug free software releases to the customer base
• Presentation Specialist that coordinated and conducted technical presentations to train District IT departments on installation, configuration, and implementation of K-12 educational software resulting in repeated license renewals
• National Training Consultant to the Army ROTC program at Major Universities nationwide for Learning management software leading to more successful student achievement
• Project Manager of large scale implementations which resulted in successful software implementations delivered both in scope and under budget
• Numerous Customer Satisfaction awards
• Awarded outstanding contributions to Sales in Southeast Region – 2000
• Awarded Systems Engineer of the Year award  – 2001

ENTEX Information Services, Columbia, SC & Charlotte, NC 1991 – 1996

Systems Engineer/Service Manager

• Service Manager relocated to Charlotte, NC that was successful in establishing company Service department that led to a full branch opening
• Systems Engineer for the Professional Services Team at Fortune 500 companies maintaining a multi-state region in excess of $2MM
• Presales Engineer coordinating and conducting technical specification presentations to Fortune 500 companies resulting in sales of Professional services
• Project Manager and Senior Business Consultant for SC National Bank implementation for all SC branches that was delivered in scope and under budget
• Service Manager responsible for managing Microsoft vendor representatives at the Charlotte, NC location resulting in contract renewals and expanded work force
• Presidents Club for Customer Service excellence - 1995

COMPUSYSTEMS, Inc., Columbia, SC 1988 – 1991

Field Service Engineer/Project Coordinator

• Field Service Engineer that specialized in on-site installations, diagnostics, and repair of computer software systems in the Medical market place with annual revenues of $1MM
• Business Software Consultant on technical projects, insuring satisfactory status of work requests
• Project Coordinator that managed large scale software and hardware installations for medical billing software that were delivered in scope and under budget
• Training Consultant that instructed customers on Computer hardware operation and customer maintenance responsibilities that resulted in continued license renewals
• Awarded outstanding Field Service Engineer of the year –1990

American District Telegraph Company, Columbia, SC 1987 - 1988

IT Technician / Installer

• IT Technician that performed on-site installations, diagnostics, and repair of computer controlled security systems for Fortune 1000 companies in the Public and Private sectors
• Project Coordinator that was a company liaison to the customer on technical projects, insuring satisfactory status of work requests
• Project Coordinator that managed large scale installations for computer controlled security systems that were delivered in scope and under budget

EDUCATION

AAS in Computer Engineering 1987, Cape Fear Community College, Wilmington, NC

Recipient, Southern Bell Scholarship for Academic Achievement

3.67 GPA on a 4.0 scale

References

Provided upon request