Ralph Caccia 

60 Daniel Road South                                                                                (516)395-3331

North Massapequa, New York 11758                      RCaccia1@yahoo.com 
 
PROFILE_________________________________________________  
Professional with extensive experience in Operations, Risk Control, Process Improvement, Auditing Budgeting, Line Operations, Project Management, Systems, Vendor Relations and Customer Service. Significant accomplishments in mergers turnaround situations, team building, cost reductions and strategic planning.  

Professional History

May 2008 to August 08

M&T Bank/ Global Quest. Consulting Assignment - Project Manager 

• Project Manager assigned to the PMO Office responsible for producing detailed Business Requirements and Project Plans, passing benchmark Tollgates and receiving buy-in and sign-off from necessary partners and sponsors. 
  As a Project Manager and IT Lead, participated in upgrading M&T Wire Transfer System. Position calls for knowledge and practice of Use Case Methodology, Unified Modeling Language, Rational Unified Process, Capacity Maturity Model and various other business modeling techniques.

August 2005 to October 2007

JPMorgan Chase

Phoenix Partners-Consultant Assignment 

• Project Analyst acting as a team contributor to the JPMorgan Chase and Bank One consolidation. Responsibilities include: Coordinating the development and conversion of business requirements for all Tri-state projects across all work streams. Identifying and documenting business processes and data requirements. Analyzing and recommending business process improvements. Validating and converting detailed solution designs (business flows, functional specifications). Performing architectural system analysis regarding functionality. Validating all operating model considerations, business constraints and assumptions documentation. Critically assessing training and documentation requirements. Supporting the creation of user testing strategies, plans, and scripts and participating in testing execution. Assisting the program manager in balancing project goals and business needs. Identifying project issues and risk, recommending solutions. Providing business subject matter expertise in specific Line of Business and functional areas. Assisting with the development of project timelines and scope.

May 2003 to August 2005

Dime Savings of Williamsburg.  Full Time Employee

Vice President-Project Manager 

• Project Manager responsible for tracking all line items relating to Core and Teller System Conversion. Responsible for developing and documenting a complete testing plan as well as managing the testing team. Responsible for the coordination of all aspects relating to the third party Item processing vendor conversion. Developed and presented recommendations to Senior Management relating to the Item Processing Vendor selection.  Recommended/Implemented new procedures enhancing the all operational areas’ daily processing. Coordinated the implementation of new operational processes based on the Core System Conversion testing output.  Coordinated the developing and implementation of new training materials. Managed the Item Process vendor selection and conversion. Participated in the Core System Conversion as the testing coordinator. Managed Vendor Relationship, performing the Check 21 Specialist role liaising between the Bank and the Processing Vendor.

December 2002 to May 2003

Atlantic Bank of New York

Vice President –Project Manager, Full Time Employee

Retail Operations Division 

• Responsible for the management of all Projects relating to the Deposit Support Division. This included managing the vendor selection process, implementing system enhancements and developing new products. Participated in New Product Launches while documenting all processing changes with ongoing responsibility for the Relationship Packaging System. Additionally responsible for overall Cash management, Support Operations and Relationship Management.

May 2001 to May2002 
Federal Reserve Bank 
RWC Consulting Solutions 
Processing Consultant - Operations Specialist. Consultant Assignment 

• Consultant acting as a team contributor on the implementation group during the conversion from a traditional banking environment to an IBM CPCS/Vector Image platform across the 45 Federal Reserve District Offices. Responsible for performing the operational overviews with the Federal Reserve staff. Responsibilities included recommending processing and procedural changes along with staffing and re-engineering initiatives. Team members included programmers, hardware specialists and communication personnel.  Participated in software change recommendations, hardware installation and software testing of Vector programs and sorter simulation.  
  

April 1999 to May 2001 
FISERV Solutions, Vice President of Operations-Project Manager. Full Time Employee 

• Managed and directed the overall Item Processing activities including: Computer Operations, Proof & Encoding, Reconciliation, Inclearing, Unisys Sorter Operations, Supply Distributions, Vector Return Items along with centralized Mail and Messenger Services. These areas delivered back office support to fifty-five client Banks including: Sovereign, Greenpoint Savings, Banco, and Federal Home Loan Savings and, Sterling National, processing over 2MM items a day. These client banks where located across the Mid-Atlantic Region of the country. .Responsible for managing all ongoing projects. Responsible for 240 people with five direct reports and annual budget of $5.5 MM 
  

January 1998 to July 1998  
Armored Transport -Systems International Mid-Atlantic Regional Manager –Project Lead 
Wilmington Delaware.   Full Time Employee 

• Responsibilities spanned seven physical sites throughout the Mid Atlantic Region of the country 
  and encompassed over 450 people with seven direct reports. Responsible for all aspects of the Money Room Operations, including Receiving, Processing and order fulfillment with a Multi- Hundred million dollar cash vault for client banks that included: First Union, Mellon, , and BOA 
  This assignment included operational responsibility and Profit & Loss accountability.

May 1988 to January 1998 
Fleet Bank NA. Processing Division,

Vice President of Operations

Site Director-Project Manager. Full Time Employee 

• Responsibility spanned three physical sites throughout New Jersey and encompassed over 300 employees including six direct reports with an annual budget of $7mm. Responsibilities included all ongoing projects as well as all of day one and day two processing utilizing a CPCS /Vector platform. Additionally responsible for the simultaneous decommission of two commercial bank acquisitions consisting of a 100 branch banking network and two physical operation centers. Responsible for developing and managing all project related activities pertaining to the decommission of the  New Jersey  operations center This was a turnaround assignment

October 1972 – May 1988

Citibank NA 
 

Assistant Vice President Audit Division 1988

• Performed back office audit reviews for the Cash Management Operational Area in Delaware. Ensured line operations were adhering to all operational guidelines, documented discovered discrepancies made remedial recommendations.

Assistant Vice President -1987-1988

• Managed and directed all corporate payables back office activity. This included the monitoring of all expenses and the generating of all checks

Assistant Vice President -1983-1987

• Managed and directed the back office support operation for World Wide Personal Banking. Responsibilities included: Teller operations, Wire Funds Transfer, New account openings, Statement rendering, Research / adjustments and centralized mail Messenger operations. These areas gave support to the global high net worth client base.

SOFTWARE SKILLS 

· MS Office (Project, PowerPoint, Word, Excel, Access, Visio)

· MS Windows NT, 2000, XP, Vista

· Lotus Notes 

PROFESSIONAL EDUCATION 

· SAP for Banking

· Six Sigma (

· Implementation of Check 21 ·

· Project Management Skill)

· Unisys Sorters & Reject Repair Equipment

· Branch Auditing

· Principals of Banking

· IBM CPCS, HSRR, LSRR, M-String Theories

· Business Writing

· Budgeting and Forecasting

· Managing People Skills; Junior & Senior levels

Work Effectiveness & Quality Control

Cash Management Processing 

Professional Skills  

Line Management

Technology Project Management, 
Business / Technology Relationship Liaison, 
Operations Management, 
Process Improvement - Redesign & Implementation, 
Business Analysis,  
Systems Conversion & Implementation,  
Reengineering,  
Management Consulting,  
Operational Excellence,  
Quality Management,  
Business Process Management,  
Business Strategy Development