Portia J. Washington

1007 Front Street, Lisle IL  60532

(630) 808-4735

pjwashington@gmail.com 
 

Summary:

Property, Auto Adjuster/Appraiser 

                                                                 Relevant Skills:

Word, Excel, PowerPoint, Access, Outlook Express

Lotus Notes, Juris, Xactimate, CCC Pathways

Property/Auto Appraisal, Scoping 

Education:

US Staffing - Dallas, TX

Xactimate 25 I & II, Auto Estimate, Adjusting 101-Certifications 2009

Claims Adjuster-Certification 2008, Licenses 2009 

North Central College - Naperville, IL

Bachelors of Arts: Business Administration-Management

Anticipated 2010 

Tulsa Community College – Tulsa, OK

Associate of Liberal Arts, June 1998

Certificate, Allied Health, 1997

Received Honor Roll and Dean’s Certificate List, 1997-1998 

Professional Experience: 

Revenue Cycle Analyst at UIC Hospitals: Mile Square Health Center 2008-2009

Responsible for the successful completion of patient financial services and projects

Supervises and worked through the implementation of multiple projects for Patient Financial Services

• Answers questions from patients, clerical staff and insurance companies
• Identifies and resolves patient billing complaints
• Prepares, reviews and send patient statements
• Evaluates patient’s financial status and establishes payment plans. Follow and reports status of delinquents accounts
• Processes payments from insurance companies and prepares daily depots.
• Maintains confidentially to HIPAA guidelines, regulations

Gallagher Bassett, Third Party Administrators:  2007-2008

Electronic Data Interchange Specialist:  Reports Initial Workers Compensation Claims to Assigned States. Performs administrative and complex clerical support to resolve medical expenses related to Workers Compensation received from states,

Review, resolve daily difficult non-routine task and access to confidential information. Judgment and initiative are exercised frequently in answering verbal and written communications and interpreting and applying with policies and procedures.

Make changes using RISX-FACS to correct claim, payment errors and state compliance function.

Auditing Research for states assigned, provides support to local office’s to resolve request from each state.

• Reviews Workers Compensation forms for accuracy, completeness.
• Communicates verbally and written on non-routine matters which involve interpretation of policy
• Coordinates projects or departmental activities for which the employee is totally responsible
• Schedules and makes arrangements for meeting and conferences 
• Maintains a complex system of records, reports, makes recommendations
• Review, evaluates departmental procedures, operates all office equipment

Employments Agencies: 2005-2007

Administrative Associate: Support to administrative staff, arrange and attended meetings with colleagues, collect and research and write documents. Produce computer graphics for projects and reports. Collect and edit budget reports for clients.

Assume receptionist duties, greet public and refer them to appropriate staff members

• Assist staff with administrative duties as requested
• Oversee database management of quality assurance
• Assist with completion of necessary reports as requested
• Compile statistical information for program coordinators as requested.

Sedgwick Claims Management Services:  Deerfield, Illinois 2004-2005

Claims Assistant: Provides administrative support and assistance to the Adjusters

Serves as the legal departments support/back for clerical, set up initial claims,

• Assist with initial follow up with claims of previously reported claims and requested materials
• Responsible for maintaining and entering data to the claims history database
• Delegate and distribute appropriated work to Adjusters-Attorney Liens
• Assisted Adjusters with documentation and diaries, photos and copying confidential documents

Security:    Chicago, Illinois 1998-2004

Patrols and monitor buildings, Identifying items requiring repair, investigating items reported by sources and performing or referring repairs as appropriate. Insuring that buildings are properly locked and that no unauthorized personnel are in restricted areas.

• Controls vehicle traffic
• Prepared reports of daily activities
• Open buildings for authorized entries.
• Maintains records and communicates information to other personnel using computer equipment